This page is currently under maintenance and the information is subject to change until completed. 

FREQUENTLY ASKED QUESTIONS

Senior Portraits

Can I get a digital copy of my senior's pictures?


No, we do not offer any way to purchase the digital files of pictures taken by River Oaks Photography. The Summer Special Deal (only offered during a time in the summer) is the only way to recieve digital images and can not be purchased after the sale has ended.




Do I have to schedule my senior's appointment prior to the Summer Special deadline for pricing to apply?


No! While River Oaks must receive your paid order form by the date provided, appointments can be scheduled anytime during our designated appointment hours up until the yearbook deadline (generally the end of January before your senior graduates). To schedule an appointment, please give us a call at (504) 326-2534.




How do I schedule my senior's in-studio session?


Give us a call at (504) 326-2534 and press 1 to be directed to a representative who can help you book your appointment. Senior sessions are available starting September 14th, 2021 through January 31st 2022. The sooner you can schedule your session, the better!




How should I prepare for my senior session?


Universal Preparation Tips

  • We recommend students do not schedule haircuts immediately prior to their session and stick to hair styling methods they are most comfortable with- don't reinvent the wheel!
  • Similarly, we recommend you do not change up your skincare routine or products within the week of your scheduled session.
  • Consider grooming brows or other facial hair at least 1-2 days prior to your appointment to avoid potential irritation.
  • If you own one, please bring your class ring with you on the day of your shoot, as we reserve a pose for students to show off their ring in graduation gear.
  • Please note that hands will be visible in this class ring pose, so prepare your fingernails accordingly!
Makeup Tips
  • "Daytime" makeup tends to show up best- we recommend nude tones that accent your natural glow.
  • False lashes can cast a significant shadow over your eye- the bolder and bigger, the less likely your eyes will show up properly in the shot.
Formal Portrait Tips (Drape or Tuxedo)​
  • Those opting for a tuxedo portrait should consider wearing a white or light colored well-fitted shirt to your session. River Oaks will provide button-up shirts.
  • River Oaks will supply pearl necklaces for drape portraits, but you are welcome to bring your own necklace instead.




Where do I find the dates for my senior's in-school senior portraits?


Dates are currently available or will be updated shortly at the following links: Covington High School Northshore High School Ponchatoula High School Slidell High School




What packages do you have available for purchase?


Take a gander at our 2022 Senior Portrait Brochure here!




Can I add poses or print sizes to my package?


Yes! Add-on pricing is available with the purchase of any package. Please note that these prices are contingent on package purchase, and are not available for individual sale. View add-on pricing here.




Are my senior's photographs retouched?


Retouching is complementary with the purchase of a package. This includes basic skin retouching, glasses glare, tooth whitening, and stray hairs. Anything beyond this may incur fees on a case-by-case basis, including things like retouching braces and face slimming. Any specific concerns should be brought up with a River Oaks representative by giving us a call at (504) 326-2534. Please note that initial proofs will not include retouching; River Oaks will only retouch portraits chosen with package purchase.




How long does my order take to process?


Once your senior has completed their session, proofs will be mailed to the home address we have on file within the week. Once you have filled out your order form with the poses you would like to order and turn your order form in with payment in full, you can expect your portraits to be ready within 6 weeks. Portraits will be mailed directly to your home address unless otherwise discussed.





School Pictures

Where do I find the order form for my child's school day picture?


Your student should receive an order form to take home from their school. Additional copies may be available at your school's front office OR download at any time here. See following FAQ for how to turn in order form.




How do I submit my order form?


Students should bring fully completed order form and full payment with them on their designated school portrait day and turn in to a River Oaks photographer when they take their picture. Please note that ROP does not accept credit or debit payments at any time. Cash, check, or money order are accepted. Photographers will not have change.




What should I do if my order form is lost, forgotten, or otherwise late?


A $10 late fee applies to any order forms submitted after the student's designated portrait date. There is about a week grace period (following the students portrait date) where River Oaks Portraits will accept orders without a fee. New order forms can be downloaded at any time here. Late orders must be dropped off (there is a drop box next to our door) or mailed directly to River Oaks studio at 530 Asbury Drive Suite C, Mandeville, LA 70471.




When is my student's in-school portrait date?


For junior high in-school portrait dates, click here. For high school underclass in-school portrait dates, click here.




What exactly are School Day pictures?


School Day pictures are the pictures taken at the beginning of every school year and are availible for purchase. Every student is photographed with the exception of any abentees, a second date is uaually set by the school for us to the return to photograph those students. River Oaks Portraits does not return to the school after these dates and School Day pictures are not taken in studio. These are the photos used in the yearbook, IDs, and sometimes JPAMS. River Oaks Portraits ONLY SUPPLIES the images and are not responsible for any other dealings within these areas.





General Information

Can River Oaks expedite the processing on my order?


Unfortunately there is no way to shorten or move up your order's processing time. We are a small local business that deals with a high volume of orders and we feel it would be unfair to move up a customer ahead of another that placed their order in a timely manner. We HIGHLY recommend you consider placing your Senior Order as soon as possible so as to avoid longer wait times due to high end-of-year order volume. The closer to graduation, the longer the wait time!




How do I find River Oaks Studio?


River Oaks Photography is located on the west side of Asbury Dr., north of the Whitney Bank on the corner of Asbury and Hwy 190 and just north of LaSalle St (there is a car wash on the corner of LaSalle).
We are directly across from State Farm Insurance and south of the Little Tokyo located by the red light on Asbury at Desoto St./Sharp Rd. Need help finding us? Click on the map below for directions or give us a call at (985) 951-2204




Do you take family portraits / headshots / wedding photos?


Due to the high volume of orders we receive from our school contracts, River Oaks does not currently have the additional resources to accomodate individual client requests.




What payment methods does River Oaks accept?


For security purposes, River Oaks Portraits does not accept credit or debit cards at any time. Payments can be made via check, money order, cashier's check, or cash.